When you begin using transportation services, a Senior Services Resource Specialist will meet with you by appointment in your home.


Examples of Transportation Provided:


  • Medical Appointments, including: Doctor, Dentist, Chiropractor, Eye Doctor, Outpatient Testing / Therapy, Dialysis

  • Elderly Day Care

  • Congregate Meal Sites-Senior Luncheon Cafes

  • Optical, Hearing and Prosthetic Centers

  • Grocery Shopping

  • Prescription Pickup

  • Social Security / Human Services

  • Banking

  • Bill Pay


We are happy to consider other requests!

Van Guidelines


Thank you for observing the following guidelines:


  1. Please be ready for pick-up 45 minutes before your appointment time

  2. Thank you for wearing your seatbelt

  3. Drivers help clients on and off the vans

  4. Thank you for changing seats when asked to accommodate others

  5. Thank you for not smoking in the vans

  6. Thank you for your courtesy toward others



To schedule an appointment, call the Council on Aging at 419-228-5135.


When you call in to request transportation, it may be necessary for you to leave a message on the Transportation Department's Voice Mail. Please leave the following information:


  • Your Name, Address, Phone Number

  • When and where you need to go

  • If you are using a cane, walker or wheelchair


Regarding non-routine transports, we will phone the day before your appointment to confirm with you.


To better serve you we appreciate as much advance notice as possible. To be most organized, we schedule appointments months in advance. If you know the day and time of your next appointment, please call so we may add it to our calendar.


If you need to cancel a scheduled appointment, please call us at 419-228-5135. If we need to postpone trips due to unsafe driving conditions or unforeseen circumstances, we will work with you to reschedule your appointment. If our agency closes due to inclement weather or unforeseen circumstances, the announcement will be broadcast on local TV and radio.


**All Council on Aging vans are equipped with wheelchair lifts. Clients may use their own wheelchair or request the use of an agency wheelchair for their appointment.**





You may have a family member or friend (age 18 years or older) accompany you to your appointments. When scheduling your transportation, please let us know if someone will be with you.



Please Note: In an effort to meet the requests of seniors in under-served areas, the Council on Aging is unable to provide services to residents of assisted living facilities and nursing homes. We are delighted to know those residents have the facilities' services available to them.